SHIPPING POLICY

Last Updated: 17 november 2023

Thank you for choosing The Hip Kiln! This Shipping Policy details the shipping procedures and practices applied when you make a purchase through The Hip Kiln website.

Processing and Dispatch:

Orders are typically processed within 14 business days after the order is placed. Please note that processing times may vary based on the availability of items, and some items may be made to order, resulting in longer processing times.

Once your order is ready for dispatch, you will receive a confirmation email containing tracking information.

Shipping Methods:

The Hip Kiln offers the following shipping methods:

Standard Shipping: Estimated delivery within 20 business days.
Express Shipping: Estimated delivery within 10 business days.

Please note that delivery times are estimates and may vary based on your location, courier delays, and other unforeseen circumstances.

Shipping Costs:

Shipping costs are calculated based on the weight of your order and the shipping destination. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

International Shipping:

At this time, The Hip Kiln only ships within the USA.

Delivery Notifications:

Once your order has been dispatched, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your shipment. If you have selected the option to receive SMS notifications during the checkout process, you may also receive updates via text messages.

Lost or Damaged Items:

The Hip Kiln is not responsible for any lost, stolen, or damaged items during the shipping process. However, we will work with the shipping carrier to resolve any issues to the best of our ability.

Shipping Address:

Please ensure that your shipping address is accurate and complete. The Hip Kiln is not responsible for items shipped to an incorrect or outdated address provided by the customer. If you realize that you have made an error in your shipping address, please contact us immediately.

Shipping Fee Refunds:

Shipping fees are non-refundable, except in cases where an error has been made on our part or if the item arrives damaged due to shipping.

Contact Information:

If you have any questions or concerns regarding our Shipping Policy, please contact us at hello@thehipkiln.com.